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Terms and Conditions

These Terms and Conditions govern your use of the Spinsup Casino platform at spinsup-pokies.com. By registering an account, depositing funds or placing a wager, you accept every clause set out below. Please read them in full before you play.

Accepting Our Terms

When you tick the acceptance box at registration, or when you otherwise use our platform, you enter a binding agreement with us, SpinsUp Gaming N.V., a company registered in Curaçao under licence OGL/2023/174/0082. The agreement takes effect the moment your account is created and remains in force until either party ends it under the clauses below.

  • By playing on our platform you confirm you have read, understood and accepted these Terms and Conditions in full.
  • If you do not agree with any clause, you must not register or continue using your account.
  • These terms, together with our Privacy Policy and Bonus Policy, form the entire agreement between you and us.
  • We advise you to keep a copy of these terms for your records.

Who Can Register and Play

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, to hold an account with us. We are licensed in Curaçao and do not accept players from certain restricted territories, including the USA, UK, Netherlands, France, Belgium, Spain, Sweden, Denmark, Lithuania, Latvia, Estonia, Cyprus, Iran, North Korea and Syria.

  • One account per person, per household, per IP address and per payment method. Duplicate accounts will be closed and balances may be forfeited.
  • You must provide accurate, current and complete information at registration and keep it up to date.
  • You must not use a VPN, proxy or any other tool to disguise your true location or bypass our geo-blocking.
  • Before your first withdrawal we will verify your identity: a government-issued ID, proof of address and proof of payment method. Verification takes up to 3 business days.
  • You are responsible for ensuring that gambling is legal in your jurisdiction.

Deposits, Withdrawals and Verification

Moving funds on our platform

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Apple Pay, Google Pay and the cryptocurrencies Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. The minimum deposit is 40 AUD and the minimum withdrawal is 50 AUD. Withdrawals are capped at 7500 AUD per day and 30000 AUD per week.

  • Crypto and e-wallet withdrawals are processed within 0 to 24 hours; cards and bank transfer take 1 to 5 business days.
  • We charge no fees on deposits or withdrawals, though your payment provider may apply its own charges.
  • We may request KYC documents at any point; withdrawals are held until verification is complete.
  • Accounts dormant for 12 consecutive months may be subject to an administration fee, and we will notify you before any such fee is deducted.
  • Winnings must be withdrawn to a payment method held in your own name.

How Our Bonuses Work

Every bonus we offer, including the welcome package, reload offers, cashback and tournament prizes, is governed by our Bonus Policy and by these general rules. Taking a bonus means you accept its specific terms, and the stricter rule always prevails.

  • Bonuses carry a wagering requirement that must be completed before winnings become withdrawable; the requirement for each offer is stated in its own terms.
  • While an active bonus is in play, the maximum permitted bet is limited; exceeding it may void the bonus and any winnings derived from it.
  • Certain games may be excluded or contribute at a reduced rate towards wagering; check the game weighting list for each offer.
  • Bonuses expire after the validity period stated in the offer, after which unused bonus funds and related winnings are removed.
  • Bonus funds are for play only and cannot be withdrawn as cash.
  • We may decline, revoke or withhold a bonus where we reasonably believe the offer has been misused.

Conduct We Do Not Allow

Fair play is the foundation of our platform. The following conduct breaches this agreement and gives us the right to suspend or close your account, void bets and withhold winnings.

  • Fraud, falsified documents, or providing misleading information at any stage.
  • Chargebacks, reversed deposits or disputes raised with a payment provider without first contacting our support team.
  • Multi-accounting: opening or operating more than one account, directly or through related persons.
  • Bonus abuse, including low-risk wagering patterns designed to farm promotional value.
  • Collusion with other players or exploitation of software errors or game faults.
  • Use of bots, automated tools, scripted play or any third-party software that gains an unfair advantage.
  • Use of VPNs or similar tools to access our platform from a restricted territory.

Setting Limits and Self-Exclusion

Your tools, our obligations

We are committed to responsible gambling and give you direct control over your play. You can set deposit limits, loss limits and session reminders, take a cool-off period or exclude yourself entirely at any time from your account settings or by contacting our 24/7 support team at [email protected].

Where we notice signs of gambling-related harm, we are entitled to contact you, apply protective limits or suspend your account while we assess the situation. If gambling stops being fun, free confidential help is available from Gambling Help Online on 1800 858 858. Self-exclusion, once applied by you or by us, cannot be reversed before its stated end date.

Closing Accounts and Raising Disputes

You may close your account at any time by contacting support. We will process any withdrawable balance to a payment method in your name before final closure. We may also close or suspend an account where these terms are breached, where required by law, or where we suspect harm or illegal activity.

If you have a complaint, contact our support team first and we will respond promptly. Unresolved disputes may be escalated in writing to our complaints procedure, and we commit to a fair review of the facts. This agreement is governed by the laws of Curaçao, and the courts of Curaçao have jurisdiction, without prejudice to any mandatory consumer rights in your country of residence.

  • Step 1: raise the issue with live chat or email [email protected].
  • Step 2: if unresolved, request escalation to our complaints team and we will review your case.
  • Step 3: a final written response will set out our position and any remaining options.

When We Update These Terms

We review these Terms and Conditions regularly and may amend them to reflect changes in law, our licence conditions, our games or our responsible gambling obligations. The current version is always published on this page with its effective date.

Where a change materially affects your rights or obligations, we will notify you by email or an in-platform message at least 7 days before it takes effect, unless a shorter period is required by law. Continued use of our platform after the effective date means you accept the updated terms; if you do not accept them, you may close your account before that date and withdraw your balance in the usual way. The version in force when you last accessed the platform is archived on request.

Frequently asked questions

How old do I have to be to play at Spinsup Casino?

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. We verify your age during KYC before your first withdrawal.

Can I hold more than one account?

No. We allow one account per person, household, IP address and payment method. Duplicate accounts are closed and any balances may be forfeited.

How long does withdrawal verification take?

KYC checks take up to 3 business days from when we receive clear documents. After verification, crypto and e-wallet withdrawals are processed within 0 to 24 hours, while cards and bank transfer take 1 to 5 business days.

What happens if I use a VPN to access the platform?

Use of a VPN or proxy to disguise your location or bypass geo-blocking is a breach of these terms. We may suspend your account and void any bets or winnings placed while connected this way.

Can I close my account whenever I want?

Yes. Contact our 24/7 support team at [email protected] and we will close your account after processing any withdrawable balance to a payment method in your own name.