Our Commitment to Safer Play

Spinsup Casino is entertainment first. When play stops feeling like a choice, we want you to have the tools, the information and the support to take back control. Everything on this page works today, inside your account.

What We Do at Spinsup

Player protection, built in

We hold licence OGL/2023/174/0082 from the Curaçao authority and operate as SpinsUp Gaming N.V. Since our launch in 2024, safer-play tools have been part of the core account settings, not a hidden menu.

Our systems monitor play patterns around the clock. Extended sessions, repeated deposits after losses and sudden limit increases are flagged so our team can offer help early. Every active session gets reality checks that show you how long you have been playing and what your net position is. The decision to act always stays with you, and no one here will ever discourage you from taking a break.

• Behaviour monitoring that triggers a discreet welfare check on unusual activity
• Reality checks that appear on screen during every session you play
• Deposit, loss and wagering limits you control in your account settings
• A 24/7 support team trained in responsible-gaming conversations
• Clear records of your play history so you can review your own activity

Warning Signs to Watch

Know what to look for

Problem gambling rarely announces itself. These signs come from the screening questions used by Australian counselling services. One sign on its own is not proof of a problem, but several together mean it is time to pause and talk to someone.

• Chasing losses by depositing again and again to win money back
• Playing for longer than you planned, or ignoring session reminders
• Hiding your play, deposits or withdrawals from family and friends
• Borrowing money, selling possessions or using bill money to gamble
• Feeling restless, irritable or anxious when you try to stop
• Gambling to escape stress, low mood or other problems rather than for fun
• Arguing with family or friends about your gambling
• Lying about how much time or money you spend on pokies

Tools You Can Activate

Six limits, one settings page

Open your profile, choose Responsible Gaming, and every tool below is available immediately. Limits take effect straight away. Increasing or removing a limit always takes 24 hours so you have time to reconsider; decreasing one is instant.

• Deposit limits: cap how much you can deposit per day, week or month, set in your account's Responsible Gaming tab.
• Loss limits: stop play automatically once your net losses reach an amount you choose, also under Responsible Gaming.
• Wagering limits: restrict the total value of bets you can place in a set period, useful alongside deposit limits.
• Session timeouts: force a break of 15 to 60 minutes once your session reaches your chosen length.
• Reality checks: on-screen pop-ups at intervals from 15 minutes upward showing session time and net results.
• Cooling-off periods: suspend your account for a short break, activated in the same tab or through live chat.
• Self-exclusion: block access to your account for a fixed term or permanently, covered in detail below.

How Self-Exclusion Works

Durations and process

Self-exclusion is the strongest tool we offer. Choose a term of 24 hours, 7 days, 30 days, 6 months or permanent exclusion. You can request it in the Responsible Gaming tab, by email to [email protected], or via live chat at any hour. Once active, the block cannot be lifted early, and our team will not reverse it, even at your request, before the term ends.

Your balance is returned to you. Any remaining funds are paid to a payment method you registered before the exclusion started, and open bets are settled normally, with winnings returned the same way. Marketing emails stop the moment your exclusion begins.

Reactivate your account by contacting support once the term expires; verification takes up to 24 hours. If you chose permanent exclusion, no reactivation is possible. We will also close any duplicate accounts opened to work around an exclusion.

Keeping Play Adults Only

Age verification and parental tools

You must be at least 18 years old to hold an account with us. We verify age during sign-up and run full identity checks before your first withdrawal: a government-issued ID, proof of address and proof of payment method. Accounts belonging to anyone under 18 are closed and balances forfeited.

If children have access to your devices, install parental control software such as Net Nanny, Qustodio or the built-in Family Link (Android) and Screen Time (iOS) tools. They block gambling sites by category. Never leave your session open on a shared device, and keep your login details private.

• Sign-up age check plus full KYC verification before first withdrawal
• Under-18 accounts closed immediately upon detection
• Parental control software recommended for shared devices
• Automatic logout after inactivity on all sessions

Free Support Across Australia

Confidential services

You do not have to work through this alone, and asking for help is a practical step, not a weakness. These Australian services are free, confidential and open to you and to family members affected by someone else's gambling.

• Gambling Help Online: 1800 858 858, gamblinghelponline.org.au, 24/7 phone and live chat counselling
• Lifeline: 13 11 14, lifeline.org.au, 24/7 crisis support if gambling is affecting your wellbeing
• Financial Counselling Australia: 1800 007 007, financialcounsellingaustralia.org.au, free help with gambling debt
• Gamblers Anonymous Australia: gamblersanonymous.com.au, free peer-support meetings in every state

Talk to Our Support Team

We are here around the clock

Our live chat runs 24/7 and our team is trained to handle responsible-gaming requests without judgement. Say the words "gambling problem" or "I want a limit" and you will be routed to a specialist immediately. You can also email [email protected]; responsible-gaming emails are prioritised and answered within a few hours.

Whatever you decide, whether it is a deposit limit for tonight or permanent exclusion, we will action it the same day and confirm it in writing. Your choice is final with us, and no one on our team will ever try to talk you out of a break.

Frequently asked questions

Can I cancel a self-exclusion early?

No. Once self-exclusion is active at Spinsup Casino it cannot be lifted before the term ends, not even at your request. Terms of 24 hours, 7 days and 30 days reactivate automatically; the 6-month option requires a support request after expiry.

What happens to my balance if I self-exclude?

Your remaining balance is paid out to a payment method registered before the exclusion began. Open bets are settled normally and any winnings are returned the same way.

How quickly do deposit limits take effect?

Immediately. Lowering a limit is instant, while raising or removing one takes 24 hours so you have time to reconsider the decision.

Where can I get free help in Australia?

Gambling Help Online offers 24/7 counselling on 1800 858 858 or at gamblinghelponline.org.au. Lifeline (13 11 14) provides crisis support, and Financial Counselling Australia (1800 007 007) helps with gambling-related debt.

How do you verify my age?

We check your age at sign-up and complete full identity verification before your first withdrawal, using a government-issued ID, proof of address and proof of payment method. The minimum age is 18.