Our AML and Verification Policy at Spinsup Casino

This page sets out, in plain language, how we verify who you are, why we ask for documents, and how we keep funds on our platform clean. Our rules follow the anti-money-laundering obligations of our Curaçao licence (OGL/2023/174/0082), held by SpinsUp Gaming N.V.

Our Commitment to AML Rules

Spinsup Casino operates under licence OGL/2023/174/0082, issued in Curaçao and held by our operator, SpinsUp Gaming N.V. That licence binds us to anti-money-laundering and counter-terrorism-financing rules, and we apply them to every account on our platform, without exceptions for VIP status or turnover.

Money laundering means moving funds obtained through crime so they appear legitimate. Online casinos can be misused for this, so we run a risk-based programme: we verify who our players are, watch how money moves through accounts, and report anything suspicious to the relevant authorities in our licence jurisdiction. We do not tip off players when a report has been made.

When We Verify Your Identity

We verify your identity at three points: when you register, when you request your first withdrawal, and at any point a legal threshold or risk trigger requires it. You may also be asked to confirm your identity earlier, for example if we detect unusual betting patterns or a change in your payment details.

For identity verification we accept a government-issued photo ID: passport, driver licence or national ID card. For address we need a utility bill, bank statement or similar document issued within the last 3 months. Where required, we also ask for proof that you own the payment method you used, such as a photo of the card (middle digits covered) or a screenshot of your e-wallet or crypto wallet showing your name.

How Verification Works Step by Step

Verification runs through your account profile, and you can track its status in the cashier section. Most checks finish well inside our stated processing window of up to 3 business days.

The steps are:

Each document is stored on encrypted servers with access limited to our compliance team. We never share your documents with third parties except where the law requires it.

• Upload your government-issued ID (passport, driver licence or national ID card).
• Upload a proof of address dated within the last 3 months.
• Confirm your payment method if we request it (card photo, e-wallet or crypto wallet screenshot).
• Our compliance team reviews the files and may ask for clarification if anything is unclear.
• You receive an email confirming the outcome; approved withdrawals then proceed within the normal timeframes (crypto and e-wallets 0-24 hours, cards and bank transfer 1-5 business days).

When We Ask for Source of Funds

For most players, a photo ID and proof of address are enough. If your deposits are large or your account activity does not match what we would expect, we may ask where the money came from. This is not an accusation; it is a standard control under our licence.

You can demonstrate source of funds with payslips, bank statements, tax returns, a sale contract or business records. We look only at what the rules require, keep the review confidential, and resume normal service once the check is complete.

Typical triggers include deposits clearly above your usual levels, rapid deposit-and-withdraw cycles with little play, or funding from payment methods whose ownership is unclear.

How We Monitor Your Transactions

Every deposit and withdrawal on our platform passes through automated and manual checks. Withdrawals are returned to the same method you used to deposit wherever technically possible; if that is not possible, we pay to a verified bank account or wallet in your own name. We never pay out to accounts belonging to other people.

Our standard limits are set out below. If a withdrawal exceeds your historical deposit and play pattern, we may hold it pending a source-of-funds check before releasing the funds.

Crypto withdrawals (Bitcoin, Ethereum, Litecoin, Tether, Dogecoin) are processed within 0-24 hours, e-wallets within 0-24 hours, and cards or bank transfer within 1-5 business days. We charge no fees on our side, though payment providers may apply their own.

What Happens if Verification Fails

If you do not provide the documents we ask for, or the documents do not match your account details, we restrict the account: deposits, play and withdrawals are suspended until the check is complete. This is a protective measure under our licence, not a penalty, and it is lifted as soon as verification succeeds.

Where we find that an account was opened with false details, belongs to a person in a restricted jurisdiction, or is linked to suspected money laundering, we may close the account, void related winnings and retain funds pending instructions from the authorities. You can appeal any decision through our support team at [email protected], available 24/7 by live chat and email.

Repeated refusal to complete verification after reasonable reminders leads to permanent closure and, where the law requires it, a report to the financial intelligence unit in our licence jurisdiction.

How Long We Keep Your Documents

We keep verification records for the period required by our Curaçao licence, which generally means five years after the account closes or the last transaction. Retention lets us answer regulator and law-enforcement requests and defend audits. After the retention period expires, documents are securely destroyed.

You can request a copy of the personal data we hold about you at any time by writing to [email protected]. We will confirm your identity before releasing anything, precisely so that your documents cannot be obtained by someone else.

Frequently asked questions

Do I need to verify my account before I can deposit?

No. You can register, deposit and play without full verification. We verify your identity before your first withdrawal, or earlier if a legal threshold or risk trigger applies.

How long does verification take at Spinsup Casino?

Up to 3 business days from the moment we receive clear documents. In practice most checks finish faster, and you can track the status in your account profile.

Why was my withdrawal sent back to the same method I deposited with?

Our same-method rule is an anti-money-laundering control. Funds go back to the card, e-wallet or crypto wallet they came from, so we can confirm the money belongs to you.

What if I cannot provide proof of source of funds?

Tell our compliance team what you can provide and they will work with you. If no acceptable evidence is supplied, withdrawals remain suspended and the account may be closed under our licence obligations.

Are my ID documents safe with you?

Yes. Documents sit on encrypted servers, access is limited to compliance staff, and we never sell or share them except where the law requires disclosure.