Contact Us at Spinsup Casino
Questions about your account, a deposit or a bonus? Our care team works 24/7 and answers in English through live chat and email. This page lists every channel, our response windows and what to have ready before you write in.
Our Support Channels
You can reach us two ways, and both run around the clock. Our care team operates 24/7, including public holidays, so someone is always on shift when you need a hand.
| Channel | Where to find it | Hours | Typical response |
|---|---|---|---|
| Live chat | Chat bubble in the bottom-right corner of any page on spinsup-pokies.com | 24/7, all year | Under 2 minutes to first reply |
| [email protected] | 24/7 inbox, monitored continuously | Within 24 hours, usually 2 to 6 |
How each channel works
Live chat suits anything urgent: a stuck deposit, a bonus that did not land, or a login problem. Tap the chat bubble, enter your name and registered email, and you will be connected to the first available agent. Email is better for anything that needs documents attached, such as KYC paperwork or payment screenshots, because the full history stays in one thread.
- Live chat: fastest option for account, payment and technical issues during play.
- Email: best for document uploads, disputes and anything you want in writing.
- Both channels accept English, German, French and Italian, matching our site languages.
What We Can Help With
No query is too small. If something on our site is not working the way you expect, that is reason enough to write in. Here is what our team handles day to day.
- Account and KYC: sign-up problems, password resets, identity verification (government ID, proof of address, proof of payment method), which takes up to 3 business days to process.
- Deposits and withdrawals: the minimum deposit is 40 AUD, the minimum withdrawal is 50 AUD, and daily limits sit at 7,500 AUD with a 30,000 AUD weekly cap. We can trace any transaction on request.
- Technical problems: games not loading, error messages, mobile site issues on iOS or Android. Our site is fully mobile-optimised HTML5, so no app download is needed.
- Bonus questions: the welcome package of 100% up to 750 AUD plus 300 free spins, the 40x wager, Friday reload bonuses, weekly 10% cashback up to 750 AUD, and slot race prize pools up to 7,500 AUD.
- Responsible gambling: deposit limits, loss limits, session reminders, cool-off periods and self-exclusion. We can also point you to Gambling Help Online on 1800 858 858 for free, confidential support in Australia.
Quick Checks Before You Contact Us
When you do get in touch, include your registered email and, where relevant, the transaction reference, the game name and the time it happened. One clear message with these details usually resolves in a single reply.
- Scan the FAQ first: common questions on bonuses, payments and verification are covered there in plain English.
- Check your KYC status in your profile: if verification is still in progress, a pending withdrawal is simply waiting on that step, not on us losing your request.
- Open your transaction history: confirm whether the deposit actually left your bank or wallet before reporting it as missing. For crypto, have the transaction hash ready.
Formal and Business Enquiries
Company and mailing details
Media, partnership and affiliate enquiries go to the same address with the subject line Partnership. Our commercial team reviews proposals weekly and replies within three business days if there is a fit. Have your traffic sources and markets ready, as we will ask for both up front.
Frequently asked questions
How fast does Spinsup Casino live chat respond?
The chat bubble in the bottom-right corner of every page connects you to an agent 24/7. First replies typically arrive in under 2 minutes.
Which email should I use for support?
Write to [email protected]. The inbox is monitored around the clock and most emails are answered within 2 to 6 hours, always within 24.
Can support speed up my withdrawal?
We can check the status of any withdrawal, but crypto and e-wallet payouts still take up to 24 hours and cards or bank transfer take 1 to 5 business days. First withdrawals also wait on KYC, which takes up to 3 business days.
Do you have a phone number?
No, we do not offer phone support. Live chat and email cover every query, both staffed 24/7.
Who can I contact about gambling problems?
Message our care team through live chat or email and we will set deposit limits, session reminders, cool-off periods or self-exclusion on your account. For free confidential counselling in Australia, call Gambling Help Online on 1800 858 858.