Who We Are at Spinsup Casino
We built Spinsup Casino for Australian players who want straight answers: a real licence number, published withdrawal times, and a support team that answers around the clock. This page sets out who stands behind the platform, how we are regulated, and what we commit to every day.
Our Story From Day One
Spinsup Casino launched in 2024 under SpinsUp Gaming N.V., a company registered in Curaçao. The founding team had spent years inside larger gaming operators and kept running into the same wall: slow payouts, vague bonus terms, and support queues that stretched across time zones. We started this brand to remove those three frictions for the Australian market specifically.
The first release shipped with pokies as the core product, because that is what local players actually open first. Since launch we have grown the library past 6000 titles, added full crypto banking, and kept the platform as a mobile-optimised HTML5 site so nothing stands between you and the games on iOS or Android.
What We Offer You Today
The library now counts more than 6000 games: over 5200 pokies, 350+ live dealer tables, 300+ table games, 150+ jackpots and 40+ crash titles. Twenty-eight studios supply the floor, including Pragmatic Play, NetEnt, Evolution, Play'n GO, Nolimit City, Big Time Gaming and Hacksaw. We run a casino only, no sportsbook, and we prefer it that way, because depth beats sprawl.
Banking is built around how Australians actually move money. Deposits start at 40 AUD via PayID, Neosurf, CashtoCode, cards, Skrill, MiFinity, Jeton, Apple Pay, Google Pay and five cryptocurrencies. Withdrawals start at 50 AUD with daily caps of 7500 AUD and weekly caps of 30000 AUD.
Our Licence and Regulation
We operate under licence OGL/2023/174/0082 issued by the Curaçao Gaming Authority. SpinsUp Gaming N.V. is the legal entity behind the brand, and that licence binds us to audited game fairness, anti-money-laundering controls and a formal dispute process you can escalate beyond our support desk.
Regulation is not a plaque on a wall for us. It sets the withdrawal windows we publish, the KYC checks we run before your first cashout, and the responsible gambling tools we must keep available at all times. You can request our licence details from support at any hour and we will send them.
Security and Fairness Standards
All traffic between your device and our servers runs over TLS encryption, covering logins, payments and personal documents alike. Game outcomes come from certified random number generators maintained by the studios and independently audited, so neither our staff nor the providers can influence a spin after you press play.
Before your first withdrawal we verify identity the standard way: a government-issued ID, proof of address and proof of the payment method used. KYC processing takes up to 3 business days, and once you are verified the payouts move fast, crypto and e-wallet withdrawals land within 0 to 24 hours, while cards and bank transfers take 1 to 5 business days.
- TLS encryption on every page and transaction
- Certified RNG on all 6000+ games
- KYC verification before the first withdrawal, up to 3 business days
- Crypto and e-wallet payouts within 0 to 24 hours
- No fees charged by the casino on deposits or withdrawals
Our Commitment to Players
We publish the numbers instead of hiding them: 40x wagering on the welcome package, 14 days of bonus validity, and a cap of 15000 AUD on welcome-bonus wins. The same transparency applies to promotions, with weekly 10% cashback up to 750 AUD, a Friday reload of 50% up to 450 AUD plus 100 free spins, and slot races carrying prize pools up to 7500 AUD.
Responsible gambling tools sit inside your account settings, not buried in fine print. Set deposit limits and loss limits, switch on session reminders, take a cool-off period or self-exclude entirely. If gambling stops being fun, call Gambling Help Online on 1800 858 858, free from anywhere in Australia, day or night.
- Deposit and loss limits you control
- Session time reminders
- Cool-off periods and self-exclusion
- Free confidential support via Gambling Help Online, 1800 858 858
How to Reach Our Team
Behind the platform is SpinsUp Gaming N.V., headquartered in Curaçao, with support staff covering four languages: English, German, French and Italian. Live chat runs 24/7 with a real person, not a bot loop, and email lands at [email protected] with responses tracked against internal turnaround targets.
Our VIP club has five tiers from Bronze to Diamond, and higher tiers get a personal account manager, exclusive bonuses, higher limits and faster withdrawals. Whether you are on tier one or tier five, the same 24/7 desk answers your questions.
Have a question about this page, our licence or anything else? Open live chat any time and mention you came from the About Us page, we will know the context.
Frequently asked questions
Who owns and operates Spinsup Casino?
SpinsUp Gaming N.V., a company registered in Curaçao, owns and operates the brand under licence OGL/2023/174/0082.
When did Spinsup Casino launch?
We launched in 2024 with a pokies-first library built for Australian players, and have since grown it past 6000 games.
Is the casino safe and fair?
Yes. Every page and transaction runs over TLS encryption, all game outcomes come from certified RNGs, and KYC verification applies before your first withdrawal.
How fast are withdrawals?
Crypto and e-wallet withdrawals land within 0 to 24 hours. Card and bank transfer withdrawals take 1 to 5 business days. The casino charges no fees on either side.
Where can I get help with gambling?
You can set deposit limits, loss limits, session reminders, cool-off periods or self-exclusion in your account settings. For free confidential support, call Gambling Help Online on 1800 858 858, available 24/7.